Meet Geeker: A Fresh Peer-to-Peer Marketplace Offering Instant Access to On-Demand Tech Support by Live Experts

By DaMarko Webster

Geeker, the on-demand tech support marketplace, has officially launched its service, providing individuals and organizations with a pay-as-you-go screensharing solution to promptly address software and IT issues. In contrast to traditional tech support with lengthy wait times and extended return call windows, Geeker connects customers with expert assistance within minutes, often resolving issues in an average time of 20 minutes. Positioned as a peer-to-peer marketplace within the Gig Economy, Geeker allows individuals with specialized skills to leverage their expertise, assist others, and earn extra income.

A recent study by the National Skills Coalition highlighted that 92 percent of office workers use technology in their roles, yet only 2.9 percent are IT experts. This imbalance leads to an average of 7.3 hours of lost productivity per month due to technology-related challenges. With various software tools in use across businesses, each with distinct service agreements and customer service models, obtaining swift assistance has become increasingly difficult. Additionally, the shortage of in-house IT professionals is evident, as noted in a recent Gartner survey of large enterprise CIOs, indicating struggles with hiring and decreasing IT budgets.

Jacob Eisenbach, the founder and CEO of Geeker, emphasized the frustration many face when dealing with technology glitches and the difficulty in securing timely and professional assistance. Geeker acts as a solution, acting as an ‘MSP for software’ and connecting users with experts proficient in the software and IT landscape without the need for expensive vendor agreements or ineffective chatbots.

Geeker operates as a two-sided marketplace, catering to the demand for tech support from individuals and businesses while supplying experts with specific technology skillsets seeking to share their knowledge and earn supplemental income. The platform supports various programs and tools, including Microsoft Office, Adobe, Google, and Quickbooks, with more added regularly. Geeker’s browser-based platform ensures a seamless experience for customers seeking assistance, eliminating the need for additional software downloads. The service guarantees 100 percent human interaction, and the screensharing feature streamlines issue explanation. To expedite solutions, Geekers can securely remote-in, demonstrate fixes, and provide session recordings for future reference.

Eisenbach highlighted Geeker’s alignment with the ‘instant economy,’ offering quick access to goods and services. Geeker’s launch aims to provide vetted IT professionals with an additional income stream while assisting resource-strapped organizations in reducing overhead costs and boosting worker productivity, all without the complexities of proposal management or contractor oversight.

Geeker is available Monday to Friday, from 9:00 AM ET to 9:00 PM ET. Tech support pricing starts at $1.99 per minute, while IT support is priced at $2.50 per minute. Geekers, on average, earn $80-90 per hour based on completed sessions.